Free Delivery

When Will I Receive My Item?

As a made-to-order company, most of our products are subject to a manufacturing time. This is normally between 2-3 working weeks, and 3-4 working weeks if your item is bespoke. We do this in order to pass on the savings directly to you by only making orders when they are required.

Once your product has been made and ready for dispatch, we will email you a tracking link where you will be able to follow the progress of your parcel.

Can I get my order sooner?

If you need something sooner, you could either check our sale products which can be delivered within 3-4 working days, or you could request an urgent order by getting in contact with us over email to service@diamondsfactory.ae or call us on our phone number.

Where Is My Order?

You can find out more about the status of your order if you contact us roughly 2 weeks after your order was placed (3 weeks if your order is bespoke) You can track the status of your order by checking the tracking code we sent you. If not, you can send us an email at service@diamondsfactory.ae and we'll be happy to give you an update.

What If I Want to Deliver To A Different Address?

If you would like your delivery address to be different from your billing address, we will need the following additional documents:

• A copy of the card holder’s photo ID. A passport or driving license is recommended.
• A copy of a recent utility bill or bank statement that must be dated from the last 3 months, in order for us to verify the billing address of the card.
• A letter of authorisation which gives us permission to send to an alternative address. This must be printed and hand signed by the cardholder.
  We can email you the format which you can use to print and sign.

Do you deliver to APO, FPO, and DPO Addresses?

We will deliver any order under $15,000 to an AFPO address via Australia Post Priority Service.
We do not deliver orders above $2000 to PO BOX.

Track Your Order

To track your order click here.