Refunds & Returns

Returns:

We want you to feel confident about purchasing with us, which is why our 30 days return policy gives you plenty of time to return your order if you're unhappy. Your item(s) must be in an unworn and pristine condition for a full refund or exchange and with the original tag attached or alongside the product. All returns will be assessed by our operations team prior to being accepted.

Assessment usually takes between 7-10 days to be processed.

Engraved items cannot be returned for credit or exchanged.

Bespoke and special orders are not eligible for return or exchange. Resized items are not eligible for return or exchange.

How to Return Your Jewellery

For security purposes, please use the original packaging to send your jewellery back to us or a similarly sized package.

Please include a note in your package explaining the reason for your return. This will help us process your return faster.

Please return all items using a trusted, tracked, and insured courier service to the address listed below.

DF Logistics
Level 5, Suite 504
276 Pitt Street
Sydney NSW 2000
service@diamondsfactory.ae

We ask that you fully insure the item and keep all documents that were received with your order.

Do not under any circumstances write Diamonds Factory, diamonds or jewellery anywhere on the package.